Salesforce Business Analyst

Job Location
Fully remote work.
Clearance Requirement

Public Trust / Moderate Background Investigation (MBI) Tier 2

  • Must be a US Citizen

Or a Green Card/H1b visa holder who has maintained residence in the USA for three contiguous years. Short vacations are not included in the three (3)- year requirement.

Employment Period
full time with immediate start following clearance (obtained within 30 days after acceptance). Initial period is through 12/25/26 but has the ability to extend through 12/31/28 with government funding approval.
Education
  • A minimum of five (5) years of experience in performing IT requirements analysis
  • BS or BA (MS or MBA preferred)
  • Five (5) years of experience in Salesforce
Expected Travel
none
Work Schedule:
Normal business work hours are between 7:00am - 5:00pm ET, Monday through Friday, except on Federal holidays.
Summary Description

We are seeking an experienced Salesforce Business Analyst to support a federal client in assessing, analyzing, and improving an existing Salesforce environment. This role will work closely with business stakeholders, Salesforce architects, administrators, and technical teams to gather requirements, document current-state and future-state processes, and support modernization and optimization initiatives across the Salesforce platform. The Business Analyst will facilitate discovery activities, analyze business workflows, identify operational and functional gaps, and help translate business needs into actionable user stories and solution recommendations. The ideal candidate has strong business analysis expertise, Salesforce platform knowledge, excellent communication skills, and experience supporting complex enterprise or federal environments.

Founded in 2001, OmniSolve is a leading IT and business process services firm committed to helping clients grow and succeed.  We have the broad resources, expertise, stability and dedicated professionals needed to achieve results for our clients.    This is a great opportunity to join a winning team. OmniSolve offers a competitive compensation package with opportunities for growth and professional development.  

 

OmniSolve is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

 

Come grow with us.   Learn more at www.omnisolve.com.



Responsibilities

Responsibilities include:

    • Gather, analyze, and document business requirements, workflows, process maps, and user stories.
    • Analyze existing Salesforce business processes, configurations, reporting, automation, and user experience.
    • Support assessment activities related to GAO audit findings, compliance requirements, and operational risks.
    • Collaborate with Salesforce Solution Architects, administrators, developers, and program leadership to define solution recommendations.
    • Assist with backlog management, prioritization activities, and roadmap planning.
    • Facilitate communication and alignment between business stakeholders and technical delivery teams.
    • Develop business process documentation, executive summaries, presentations, and status reports.
    • Identify opportunities to improve operational efficiency, reporting, data quality, governance, automation, and user adoption.
    • Support testing, validation, change management, training, and user adoption efforts as needed
    • Conduct discovery sessions, stakeholder interviews, and workshops with business and technical teams.
Qualifications (Minimum)
  • 2+ years of experience as a Salesforce Business Analyst or related business systems analyst role.
  • Experience conducting stakeholder interviews, workshops, requirements gathering, and discovery sessions.
  • Strong understanding of Salesforce platform capabilities, including Service Cloud, Lightning Experience, workflows/automation, reports, dashboards, profiles/permissions, and data management.
  • Experience creating and documenting business requirements, user stories, acceptance criteria, workflows, and process flow diagrams.
  • Ability to analyze business processes and identify functional gaps and improvement opportunities.
  • Experience supporting Agile delivery methodologies, backlog grooming, and sprint planning activities and release lifecycles.
  • Strong analytical, communication, facilitation, and presentation skills.
  • Experience collaborating with architects, developers, administrators, testers, and executive stakeholders.
  • Familiarity with governance, developers, administrators, testers, and executive stakeholders.
  • Familiarity with governance, compliance, audit, and risk management activities within enterprise environments.
  • Ability to manage multiple stakeholders and priorities in a complex organization.
  • Strong understanding of the future of AI Agents and data as it applies to the Salesforce ecosystem.
  • Ability to obtain and/or maintain a federal government clearance (Public Trust).
Qualifications (Preferred)
The following qualifications are preferred but not required:

      • Experience supporting federal government agencies or public sector organizations.
      • Familiarity with GAO audits, federal compliance standards, or oversight processes.
      • Salesforce certifications such as Salesforce Business Analyst, Administrator, Platform App Builder, or Service Cloud Consultant.
      • Experience supporting Salesforce modernization and migration initiatives.
      • Knowledge of Agile tools and product backlog management practices.
      • Experience with data governance, reporting strategy, and Salesforce integrations.
      • Familiarity with DevOps and release management practices within Salesforce environments.
      • Experience supporting user training, organizational change management, and adoption initiatives

Apply to Behzad Ghavimi at Careers@omnisolve.com