PBS Gmail Widget
Omnisolve partnered with key stakeholders to develop a comprehensive understanding of user needs. We ran three week sprints gathering requirements, development and testing. We decoupled data exchanges across application boundaries such as Google, the agencies IT division and PBS. We were able to develop granular API's for data exchange pattern standardization and scalability. Our development standards aligned with PBS IT modernization strategy and API Strategy. Our customized interface offers seamless integration as a chrome extension so anyone can easily use.
- Access Control with role based access and single sign on
- Parallel processing with multiple email and destination folder selection
- Process standardization with single UI access
- Increased usability avoiding email forwarding and multiple UI access points
Key Performance Metrics
- New widget marked by streamlined navigation, a modern look and feel, and a custom-developed interface for storing of select documents.
- Dramatically improved the user experience making the process more efficient, the agency saves both time and money.
- The interface now adheres to GSA 508 compliance standards with a single A rating